Stableshift.net (“Stableshift”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Stableshift.net collects, uses, stores and protects personal information when you visit our website, create an account, purchase our Services or communicate with us.

By using Stableshift.net, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Stableshift.net is a South African web hosting provider offering services including web hosting, WordPress hosting, domain registration, email services and related website services.

For privacy-related questions or requests, customers may contact us using the contact details provided on our website.

2. Information We Collect

Depending on how you use our Services, we may collect the following information:

Account Information

This may include:

• Full name

• Business name

• Email address

• Telephone number

• Billing information

• Account login information

• Customer support information

Billing Information

When you purchase Services, we may collect information necessary to process and manage your payments and invoices.

Payment card or banking information may be processed directly by our third-party payment providers. Stableshift.net does not intentionally store complete payment card details unless specifically required and lawfully permitted.

Technical Information

When you visit our website or use our Services, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Login activity

• Website usage information

• Security and authentication logs

This information may be used to maintain security, prevent abuse and improve our Services.

Hosting Data

If you purchase hosting from Stableshift.net, our systems may process and store information contained within your hosting account.

This can include:

• Website files

• Databases

• Email messages

• Domain information

• Server logs

• Application data

You remain responsible for ensuring that personal information stored within your hosting account is handled lawfully.

3. How We Use Personal Information

We may use personal information to:

• Create and manage customer accounts.

• Provide and maintain our Services.

• Process orders and payments.

• Register and manage domains.

• Provide customer support.

• Send service-related communications.

• Send invoices and payment reminders.

• Monitor and maintain server security.

• Detect fraud, abuse and malicious activity.

• Perform backups and restore services where applicable.

• Improve our website and Services.

• Comply with legal and regulatory obligations.

• Protect our rights, customers and infrastructure.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by applicable law.

4. Legal Basis for Processing

We process personal information where permitted by applicable law, including where processing is:

• Necessary to provide a Service requested by you.

• Necessary to perform a contract with you.

• Required to comply with a legal obligation.

• Necessary to protect our legitimate interests.

• Based on your consent where consent is required.

5. Payment Providers

Payments may be processed by third-party payment providers.

When you make a payment, the relevant payment provider may collect and process information according to its own privacy policy and terms.

We recommend reviewing the privacy policy of the payment provider used for your transaction.

6. Domain Registration Information

When you register a domain, certain information may need to be provided to the relevant domain registry, registrar or other domain service provider.

The information required may depend on the domain extension being registered.

Domain registration information may therefore be processed by third parties involved in providing domain registration services.

7. Service Providers

We may use trusted third-party providers to help us operate Stableshift.net.

These providers may assist with:

• Server infrastructure.

• Data centre services.

• Domain registration.

• Payment processing.

• Email delivery.

• Security and abuse prevention.

• Backup services.

• Customer support.

• Website analytics.

• Software and technical infrastructure.

Where appropriate, we take reasonable steps to ensure that service providers handle personal information in accordance with applicable privacy requirements.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep you logged into your account.

• Remember preferences.

• Maintain shopping carts and orders.

• Improve website functionality.

• Understand how visitors use our website.

• Improve security.

You may configure your browser to refuse or delete cookies. Some website functionality may not work correctly if certain cookies are disabled.

9. Marketing Communications

We may send you important communications relating to your account and Services, including:

• Invoices.

• Payment reminders.

• Service notifications.

• Security alerts.

• Maintenance notifications.

• Domain renewal notices.

• Changes to our Services.

Where required by law, we will obtain appropriate consent before sending promotional marketing communications.

You may unsubscribe from promotional communications where an unsubscribe option is provided.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.

• Loss.

• Destruction.

• Disclosure.

• Alteration.

• Misuse.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and using secure passwords.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our Services, maintain appropriate business records, resolve disputes, enforce agreements and comply with legal obligations.

Hosting data may be retained for a limited period following cancellation or termination before being permanently deleted, subject to our backup systems and legal obligations.

12. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or outdated information.

• Request deletion where legally applicable.

• Object to certain processing.

• Withdraw consent where processing is based on consent.

• Request information regarding how your personal information is processed.

Certain rights may be subject to legal limitations or exceptions.

13. POPIA

Stableshift.net aims to comply with applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA).

POPIA regulates the processing of personal information and establishes requirements relating to the protection of personal information in South Africa.

14. Children

Our Services are not intended to be used by children in circumstances where doing so would violate applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by law.

15. Data Breaches

If we become aware of a security compromise involving personal information that requires notification under applicable law, we will take appropriate steps to investigate, contain and respond to the incident.

Where legally required, affected individuals and/or the relevant regulatory authority will be notified.

16. International Transfers

Some service providers or infrastructure used by Stableshift.net may process information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data protection requirements.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we may provide notice through our website, customer portal or other appropriate communication channels.

The updated version will include a revised “Last Updated” date.

19. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or your personal information, please contact Stableshift.net through the contact details available on our website.

Stableshift.net

South Africa

Effective Date: 15 October 2025